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BSS/OSS, GIS, and live fiber monitoring for ISPs

Run your ISP from one operating system.

Bill customers, provision services, manage support, map every network asset, and detect fiber faults without stitching together disconnected tools.

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Built specifically for internet service providers. Available in the cloud or on-premises.

Flowsoft Platform connecting ISP customer, billing, and service operations

Used by internet service providers running real customer and network operations

Luli Fiber
Gox Connect
CSS Fiber
NextGen Telecom

One operating model

Three products for the work that keeps revenue and the network moving.

Start with the operational problem in front of you. Flowsoft Platform, InMap, and Merlin work independently and share context when deployed together.

BSS / OSS

Flowsoft Platform

Operate every customer from sale to renewal.

Manage contracts, billing, payments, provisioning, support, and field operations from one source of truth.

  • Keep customer, contract, invoice, and payment records together.
  • Provision network services from the same operational workflow.
  • Give support and field teams the context behind every request.
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Flowsoft Platform for ISP customer and revenue operations

GIS NETWORK OPERATIONS

Flowsoft InMap

Know what is in your network and where every incident is.

Map cables, cores, splice closures, slack, POPs, and customer endpoints. Connect network incidents to the routes your field teams need.

  • Model physical network infrastructure on one operational map.
  • Trace connected fiber routes through cores, splices, and slack.
  • Open incidents at the mapped cable location for faster field response.
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Flowsoft InMap for GIS network operations

LIVE FIBER TELEMETRY

Flowsoft Merlin

Detect and locate fiber faults as they happen.

Monitor OTDR traces in real time, detect cuts and attenuation events, and localize incidents on mapped fiber routes for faster response.

  • Monitor live fiber traces and compare them with trusted baselines.
  • Detect cable ends, cuts, and attenuation events automatically.
  • Turn detection distance into an incident your NOC can investigate.
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Flowsoft Merlin for live fiber fault detection

From signal to action

Complete operational jobs, not another collection of disconnected features.

Flowsoft keeps the records, network actions, and team handoffs behind each workflow in the same operating context.

01

Subscriber activation

Provision a subscriber without jumping between systems.

  1. 1Discover the ONT
  2. 2Link the customer contract
  3. 3Provision and validate service
02

Revenue operations

Keep billing, payments, and service state connected.

  1. 1Generate the invoice
  2. 2Record or collect payment
  3. 3Keep the account state current
03

Fiber incident response

Turn a fiber event into a mapped field location.

  1. 1Detect the trace event
  2. 2Resolve the connected core route
  3. 3Open the incident in InMap

Fits the network you have now

Adopt a stronger operating system without starting your ISP again.

Flowsoft is designed to sit around the infrastructure, customer records, and operating responsibilities your teams already have.

Cloud or on-premises

Choose the deployment model that fits your network, security, and operating requirements.

Built around your network

Connect the OLTs, concentrators, RADIUS services, and payment systems your teams already operate.

Bring your existing records

Import customers, contracts, plans, and network data instead of rebuilding your operation from scratch.

Controlled team access

Give each team the permissions and operational context required for its responsibility.

Evaluation questions

What operators need to know before adopting Flowsoft.

Can I explore Flowsoft before booking a demo?

Yes. Create a Flowsoft Platform account and add sample data to explore the core operating workflows. A demo is available when you want to evaluate your own network and processes.

Do we need to deploy all three Flowsoft products?

No. Flowsoft Platform, InMap, and Merlin each solve a distinct operational job. You can start with the product you need and connect the suite as your requirements grow.

Can Flowsoft run on our own infrastructure?

Yes. Flowsoft supports cloud and on-premises deployment. The right model depends on your network access, security requirements, and operating environment.

Can we migrate from our current system?

Yes. Flowsoft includes migration workflows for customer and contract records, with guided onboarding for the network and operational data required by your deployment.

Does Flowsoft replace our network equipment?

No. Flowsoft is the operating software around your infrastructure. It connects business and network workflows while your OLTs, concentrators, RADIUS services, and field equipment continue doing their core jobs.

See Flowsoft in your operating model

Bring customer operations, network intelligence, and fiber response into one system.

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